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igor.bezkrovny
Topic Author
Posts: 16
Joined: 02 Aug 2012, 08:00

Flash Gallery - Texts disappears

26 Aug 2012, 19:12

Tested on: Imagevue 2.8.1 & 2.8.2

Preconditions: Google Chrome, open web site about 1..10 times per day for about 5-15 days.
Other browsers were not checked because I don't use them so often.

Result:
every 2 times of 3 all texts (in all languages) disappear.
every 1 time of 3 only menu item texts and page titles disappear (screenshot is attached).
note: when text disappear, I have some strange commas in empty text fields.

If I login as admin:
all texts are correct and can be changed. but frontend site doesn't show texts.

I tried to do and it didn't helped:
- I tried to reload page
- used ctrl+F5 to reload page
- also I tried to go "Clear browsing data..." -> "clear cache".

how to fix (for me):
the only way I found is to go "Clear browsing data..." -> "clear EVERYTHING"

It is very bad solution for me, because all passwords/logins/coockies are deleted.
It is not a solution for site users.

I use 3 languages for now. But this issue was first occurred when I had only 1 language.
It occurred on fresh imagevue 2.8.1 & 2.8.2.
It occurred on my friend's PC (he is only site user, so he didn't used backend).

Please help!
Many thanks!
Attachments
err_rus720.jpg
page title and menu item texts disappear - russian
err_rus720.jpg (194.68 KiB) Viewed 5781 times
err_eng720.jpg
page title and menu item texts disappear - english
err_eng720.jpg (193.06 KiB) Viewed 5781 times
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Flash Gallery - Texts disappears

26 Aug 2012, 21:58

Try using incognito window - Ctrl-Shift-N in Chrome, it should bypass page caching then.
firedev.com
 
igor.bezkrovny
Topic Author
Posts: 16
Joined: 02 Aug 2012, 08:00

Re: Flash Gallery - Texts disappears

27 Aug 2012, 01:54

Thanks for reply!
But this is not a solution... What I should say site users?
"If you have commas instead of texts, you should open website in incognito window"?

Nick, please help!
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Flash Gallery - Texts disappears

27 Aug 2012, 05:19

i don't understand the nature of this bug, and can't see the text on the images you have posted. From your description it sounded like a caching issue. Could you post a link to the page in question please?
firedev.com
 
igor.bezkrovny
Topic Author
Posts: 16
Joined: 02 Aug 2012, 08:00

Re: Flash Gallery - Texts disappears

27 Aug 2012, 06:51

1. link to the gallery: http://littlekat.com.ua
2. about attached images:
I made two screenshots combined into each attached jpeg to compare gallery look in two browsers.
Firefox(right part of each attached jpeg) renders gallery correctly. Chrome(left part of each attached jpeg) shows pages without titles and some menu item texts are missing.
3. It is hard to reproduce this issue. You need to open my gallery many times. This issue may be related to chrome closing when gallery is opened. May be it is related to reopening gallery when I launch Chrome. May be this issue related to opening gallery in two or more separate chrome windows. May be it is related to corrupted cache of Chrome. But if I clear only cache, this will not fix problem. I have to clear next items in Chrome to fix problem:

"Clear browsing history"
"Clear download history"
"Empty the cache"
"Delete cookies and other site and plug-in data"
"Clear saved passwords"
"Clear saved Autofill form data"
"Clear data from hosted apps"
"Deauthorize content licenses"

Many thanks for looking into issue!

update:
- at least three users experienced this problem for now
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: Flash Gallery - Texts disappears

27 Aug 2012, 11:47

Hmm, got to say that after checking your site on Mac Chrome for a while I didn't see any issues. Impressive customization btw.

Looks like this is either Windows Flash Player / Chrome bug. I wonder what Karl can add as our Flash specialist.
firedev.com
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: Flash Gallery - Texts disappears

28 Aug 2012, 04:27

I neither can see the snapshots properly ... they are thumbnails, but do not have a full size image to view.

I checked your website several times in Chrome, and this is what I see every time:
Image

Sounds like a local Chrome rendering issue you are experiencing somehow. It certainly is nothing we have any control over in Imagevue ... A bit hard to diagnose further when I cant replicate it here.
 
igor.bezkrovny
Topic Author
Posts: 16
Joined: 02 Aug 2012, 08:00

Re: Flash Gallery - Texts disappears

02 Sep 2012, 17:22

It happened again.

- IE/FF shows gallery correctly.
- Chrome:
Only Text page titles disappeared. It is interesting that other texts in gallery are correct.

I started to search the reason by commenting one by one CSS TextPage_title attributes. And found, that...
reason is in font-size: 22px.
If I change it to font-size: 23px or font-size: 21, page titles are rendered correctly.
After that I found that problem font is Candara. If I set font Trebuchet MS or any other font, font-size: 22px renders ok.

1) it is browser-connected issue (Chrome: some cache or what? IE/FF renders ok)
2) it is font connected issue (the issue above currently found only for Candara)
3) it is Adobe Flash connected issue (I've created HTML with
Code
<font face="Candara" size="22">ddd</font>
and it was rendered ok, so Chrome renders text face Candara/size 22 in HTML correctly)
4) it is font-size connected issue (only font-size 22 affected)

I think problem may happen again with another font size/face.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: Flash Gallery - Texts disappears

03 Sep 2012, 02:40

Hmm, its kinda amazing that a bug like this can exist. Thanks for keeping us notified ...
 
igor.bezkrovny
Topic Author
Posts: 16
Joined: 02 Aug 2012, 08:00

Re: Flash Gallery - Texts disappears

17 Sep 2012, 05:18

Bug was reproduced again, now with Arial font.

All texts in all languages disappear.

But there is a difference:
- after CTRL+F5 in browser text page titles appear again.
- after Chrome restart ALL texts appear again.

Strange bug and I still can't imagine the way to search real reason and solution.
 
mikebranski
Posts: 1
Joined: 18 Sep 2012, 20:02

Re: Flash Gallery - Texts disappears

21 Sep 2012, 16:46

I'm not an Imagevue user, but I wanted to chime in that I stumbled across this bug (and then this post) myself. I'm building a site on top of Twitter Bootstrap, and I noticed as soon as I set the font size to any value (I started with 22px) on a <small> tag inside of a header (did it with both h3 and h4, didn't test the others), most text elements on my page would disappear. Refreshing 3-6 times might bring it back, but it was unreliable. Then I opened the Chrome Developer Tools, and it made the text visible again, every single time. If I set the font-size on <small> without specifying a parent header element, my text never disappeared.

I haven't seen anyone else talking about this yet, so I'm going to poke around some more and see if there's a Chrome bug filed, but I wanted to let you know it's a bug with the browser, not your code.
 
User avatar
mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: Flash Gallery - Texts disappears

24 Sep 2012, 03:03

Thanks for the feedback here guys ...