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Sketch459
Topic Author
Posts: 6
Joined: 10 May 2012, 16:31

SMTP: "Error, Autehtication" and so on

22 May 2012, 16:00

Hello all. I keep receiving an error (depending on settings) that either states "SMTP Error: Could not authenticate" Yes everything is configured properly.

When i uncheck SMTP i receive "Could not instantiate mail function" and if i change the email settings and change them to port 25 i receive "SMTP Error: Could not connect to SMTP host"

Using Sendmail i can send email fine to any email address

Can anybody assist me with this?
Thanks
 
grimurnet
Experienced
Posts: 360
Joined: 17 Dec 2010, 04:50

Re: SMTP: "Error, Autehtication" and so on

24 May 2012, 12:46

make sure you check "allow mail" and have tried to put your e-mail to "force from" field?
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: SMTP: "Error, Autehtication" and so on

30 May 2012, 03:53

Sorry for delay, we're working toward the release of a new version and forum gets less attention these days.

If you can send mail using sendmail and there are no errors when you are sending mail from the /iv-includes/imagevue-check.php script –– then simply disable SMTP and it should work. If it doesn't - put 'none' to forceFrom field in settings, this will ensure that imagevue doesn't try to add anything to from: field when sending an email.
firedev.com
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 03:47

Hello everybody !

I have the same problem as Sketch459 but I can't use Sendmail with my server so I have to use the SMTP.

I configured everything properly but I keep receiving the "SMTP error : could not connect to SMTP host"

Thanks for your help !
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 04:17

The recommendation is the same - try imagevue-check, if it works, disable SMTP, if there is a problem still - put 'none' in forceFrom.
firedev.com
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 06:22

Well, imagevue-check doen't work, and I've tried to put none in the forceFrom but it still doesn't work. Always "could not connect to smtp host..."
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 09:03

Did you try to contact your hosting support? Ask them why mail() function in PHP does not work on your server. Do you have a link by the way?
firedev.com
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 10:12

Well the website is hosted by my internet access provider and they disable the mail() function, as well as other php functions for "security reasons"

Here is the link of my gallery : http://clement.bousson.perso.sfr.fr/webgallery/

Thanks !

NB : here is the list of the forbidden php functions with my host :

get_current_user
php_uname
putenv
set_time_limit
getmyuid
getmypid
dl
ini_alter
ini_restore
ini_set
exec
passthru
system
popen
pclose
leak
mysql_list_dbs
listen
disk_total_space
disk_free_space
realpath
tmpfile
link
shell_exec
proc_open
chroot
openlog
closelog
syslog
flock
socket_create_listen
socket_accept
socket_listen
sleep
usleep
set_include_path
restore_include_path
symlink
imagerotate
phpinfo
mail
posix_getpwuid
posix_kill
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: SMTP: "Error, Autehtication" and so on

31 May 2012, 13:23

Could it be that they also limiting access to SMTP servers? Did you ever think about changing the provider?
firedev.com
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

01 Jun 2012, 07:49

Well I'm waiting the answer from my provider, so we'll see... They host websites for free so the features are poor....
 
User avatar
Nick
Imagevue Hitman
Posts: 2872
Joined: 02 May 2006, 09:13

Re: SMTP: "Error, Autehtication" and so on

04 Jun 2012, 20:02

Why not switch to a normal hosting provider that doesn't limit you to the bare essentials? I suspect they simply block the access to everything email to prevent people using them as a spam factory.
firedev.com
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

07 Jun 2012, 11:18

I used the hosting of my internet provider just beacause it is free ! I still don't have any answer from them... I'll seriously think about changing my hosting provider ... !

By the way, can you easily move your photo gallery to another host without re-adding all the pictures and customisations ?

Thanks !
 
Ghent Jones
Posts: 14
Joined: 30 May 2012, 09:20

Re: SMTP: "Error, Autehtication" and so on

07 Jun 2012, 13:00

I'm currently getting a new host provider and I'll try the gallery on it as soon as it's activated... And I've found the answer on the forum about the way to move the gallery on another host...