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MikeR
Experienced
Topic Author
Posts: 216
Joined: 29 Sep 2006, 09:58

V2.7 - Contactform - Firefox 4.0.1

25 May 2011, 12:37

Hi,

It seems that is not possible to type the "@" caracter in the new contact form v2.7 on firefox. So it's not possible to send an email.

(it works with IE and chrome, didn't test with safari)

https://www.photo.gallery/demo/x2/#/content/contact/
 
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mjau-mjau
X3 Wizard
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Joined: 30 Sep 2006, 03:37

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 01:05

Works here on Firefox 4.0.1 on Mac:
Image

Is your testing from windows? I believe this might be something local related to your language/keyboard layout. It certainly is nothing we have added to Imagevue, as we don't control what characters are added at all to the textfield. What about the input field below for the message? or the name field above?
 
MikeR
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Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 01:47

Yes I forgot to say : windows 7 64 bits

It's the same problem on another PC (laptop with W7 & Firefox 4.0.1)

My keyboard is Azerty (language french).


I've made the test on an older version of imagevue (V2.6.4). It works well ! No problem !

And yes the problem is the same for the 3 text areas (impossible to enter the "@" character)

it's annoying !!!!!
 
Mickman
Posts: 1
Joined: 26 May 2011, 02:35

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 04:26

I have the same Problem.

Firefox 4.01, Windows 7 32 bit, German.

With 2.6 there was no Problem.
 
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mjau-mjau
X3 Wizard
Posts: 13993
Joined: 30 Sep 2006, 03:37

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 05:08

Can somebody else test this from windows please? Interesting that it worked for you in 2.6.4 ... The only difference we have related to this, is possible functions that trigger on KEY.ENTER:
Code
keyListener.onKeyUp = function() {
    	if (Key.getCode() == Key.ENTER) { ...
If this for some reason triggers when clicking @, then there is a huge bug in windows/browser somewhere ... I could try to disable it, but would be interesting to see if other users have this problem also.

What exactly happens when you try to enter the @ code? It just doesn't input? focus stays on the textfield though? What keyboard-combination on your keyboard is required to create the @ character?
 
MikeR
Experienced
Topic Author
Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 05:23

The keyboard-combination is ALT GR - 0

Yes, It just doesn't input. Focus stays on the textfield, I can enter other characters but not the characters using the the Alt Gr combination (example : I can't enter bracket [ ] because it's ALT GR - 5 and ALT GR - ° . )

It's the same for the 3 text areas,
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grimurnet
Experienced
Posts: 360
Joined: 17 Dec 2010, 04:50

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 05:31

This doesn't seem to be only in imagevue, other people are having the same problem. Check this out: http://support.mozilla.com/is/questions/815522
It seems to be flash in firefox, I'm having the same problem using windows xp. You can try this, and you'll see that this is related to flash in firefox 4.0.1 not only imagevue http://www.projectwine.com.au/#/contact/4543520289
 
MikeR
Experienced
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Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 06:26

Bad news !!!

Yes you're true it doesn't work too on your link.

I really hope this can be solved to work like in the older version 2.6.4.

my website in v2.7 is ready, but it's not live yet because this is a big problem
 
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mjau-mjau
X3 Wizard
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Joined: 30 Sep 2006, 03:37

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 10:13

I did some research, and this seems to be some known issue in combination with flash and a few browsers on the windows platform. The "word" is that for some reason, depending on platform, keyboard and language, the @ symbol changes location to American keyboard. Can anyone try the following:

Try to use shift+2 to add the @ symbol in the input field ...

With the above, we can at least get one step further and confirm the issue.

Also, can any one of you try to download the following file (right-click, choose "save as"):
https://www.photo.gallery/demo/x2/iv-include ... ue2fix.swf
Download it, rename it to "imagevue2.swf", and replace it in your gallery. Now, empty your cache, and check the contact form and see if the @ symbol works. This fix is only tested for the contact form for now, so no change has been made to the send link form. I don't have the opportunity to test this myself ...
 
MikeR
Experienced
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Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 11:46

sorry, but it doesn't work, neither the shift +2
 
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mjau-mjau
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Joined: 30 Sep 2006, 03:37

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 11:53

MikeR wrote:sorry, but it doesn't work, neither the shift +2
You mean neither the SWF of the shift+2?
 
MikeR
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Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 12:22

I've tried :

- Shitft + 2 with the "normal" imagevue2.swf = KO
- Shitft + 2 with the "fix" imagevue2.swf = KO
- enter the @ with the "fix" imagevue2.swf = KO

:(
 
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mjau-mjau
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Posts: 13993
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Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 13:02

This issue was mentioned on other forums also, although there was no "fix" to it. I will have to get time on a windows computer before I can start diagnosing and eliminating possibilities for the issue.

One last thing you can try for me:
Try running the gallery directly from the SWF (eg. without javascripts or embed methods set). For example:
https://www.photo.gallery/demo/x2/iv-includes/imagevue2.swf
 
MikeR
Experienced
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Posts: 216
Joined: 29 Sep 2006, 09:58

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 13:07

:D :D :D :D :D :D :D :D :D :D

YES IT WORKS !!!!!!
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grimurnet
Experienced
Posts: 360
Joined: 17 Dec 2010, 04:50

Re: V2.7 - Contactform - Firefox 4.0.1

26 May 2011, 13:17

Hi, it only works when viewing through the imagevue2.swf straight, but it doesn't while going through the index.php